Refund policy

Return, Cancellation, Refund and Replacement Policy

Last updated: 23 September 2026

This policy applies to purchases made from Wonderbean Coffee Co. at wonderbeancoffeeco.com. Wonderbean Coffee Co. is operated by Lobo Enterprises, Mallandur Road, Indavara Post, Uppalli, Chikkamagaluru, Karnataka 577101, India ("Wonderbean", "we", "us" or "our").

Order cancellations and changes

You may request cancellation or a change to an order before it has been roasted, packed or handed to a delivery partner. Contact us as soon as possible at getcoffee@wonderbeancoffeeco.com or +91 9741484794 with your order number. Because coffee may be roasted, ground or packed specifically for an order, we cannot guarantee that a request received after processing has begun can be accepted.

If we accept a cancellation after payment, the refund will be sent to the original payment method. Bank and payment-provider processing times apply.

Food-product returns

Coffee and other consumable products are perishable and may be ground or packed to order. For food-safety and quality reasons, we do not accept change-of-mind returns or exchanges after an order has been dispatched. This does not limit any remedy available under applicable Indian consumer law for products that are damaged, defective, unsafe, incorrect, materially different from their description, or not delivered.

Damaged, incorrect, missing or defective products

Please contact us within 1 days of delivery at getcoffee@wonderbeancoffeeco.com. Include your order number, a clear description of the issue, photographs of the outer packaging and product, and, where reasonably available, an unboxing video. Keep the product and packaging until we complete our review.

We will investigate promptly. If the claim is accepted, we may offer a replacement, reshipment, store credit or refund, as appropriate and subject to applicable law. We will not require a customer to pay return shipping for an accepted claim caused by our error or damage in transit.
If the replacement is confirmed customer should return the product with in 10 days of delivery

Natural variation in coffee beans, roast appearance and flavour is not by itself a defect. Taste is subjective; however, we encourage you to contact us if you believe a product is materially inconsistent with its description or has a quality or safety issue.

Delivery failures and returned parcels

If a parcel is returned because the address supplied was incomplete or incorrect, the recipient refused delivery, or delivery attempts could not be completed, we may deduct reasonable shipping and return-to-origin costs from any refund or request payment for redelivery. We will not make such deductions where the failure was caused by us or the carrier.

Refund timing

Approved refunds are initiated to the original payment method, normally within 7–10 business days after approval. Your bank, card issuer, UPI provider or payment gateway may require additional time to display the credit. Shipping charges, where applicable, are refundable only when required by law or when the return results from our error.

Subscription orders

Recurring subscription orders already charged or already being processed are subject to this policy. A cancellation of a subscription prevents future renewals but does not automatically cancel or refund an order already charged. Subscription changes must be made before the cut-off stated in our Purchase Options Cancellation Policy.

Statutory rights

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other applicable law.