Cancellation policy

Purchase Options Cancellation and Subscription Policy

Last updated: 23 September 2026

This policy applies when you purchase an eligible Wonderbean Coffee Co. product using a subscription or other recurring purchase option. It should be read with our Terms of Service, Privacy Policy, Shipping Policy, and Return, Cancellation, Refund and Replacement Policy.

How subscriptions work

Only products marked as available for subscription may be subscribed to. Before confirming, you will be shown the selected coffee, available size and grind or other variant, recurring price, billing and delivery frequency, applicable discount, taxes and any shipping charge. Available products, options, frequencies and discounts may change from time to time.

By starting a subscription, you authorize us and our payment and subscription providers to charge the payment method you select for each recurring order at the frequency displayed at checkout until the subscription is cancelled or otherwise ends. The first charge may be taken when you place the subscription order. Future orders are created and charged according to the plan schedule.

Managing a subscription

Where supported by the selected plan and the subscription portal, you may change eligible product options, pause, skip, reschedule or cancel future renewals. You may also contact getcoffee@wonderbeancoffeeco.com for assistance.

Please submit changes at least 3 business days before the next scheduled billing date. A request received after that cut-off might take effect from the following cycle. Cancelling a subscription stops future renewals; it does not automatically cancel an order that has already been charged, roasted, packed or dispatched.

Prices, discounts and plan changes

The price and discount shown when each recurring order is created apply to that order, subject to applicable law. Taxes and shipping, if any, are calculated as disclosed at checkout. We may change future subscription prices, discounts, eligible products or plan features for legitimate business reasons. Where a change materially affects an active subscription, we will provide reasonable advance notice using the contact details associated with the subscription, and any consent required by law or payment-network rules will be obtained.

Payment authorization and failed payments

Recurring payments are processed by the payment provider made available at checkout, which may include Razorpay or another provider supported by Shopify and the subscription service. We do not store complete card, UPI mandate or banking credentials. The provider's terms and authentication requirements also apply.

If a renewal payment fails, the provider may retry the charge or ask you to update your payment method. We may pause or cancel a subscription after repeated failures. We will never charge a renewal more than once intentionally; contact us promptly if you believe a duplicate charge occurred.

Fulfilment, cancellation and refunds

Each recurring order is subject to product availability and our Shipping Policy. If an item is unavailable, we may contact you, delay the order, offer an appropriate alternative with your consent, or issue a refund.

Orders already charged are governed by our Return, Cancellation, Refund and Replacement Policy. Coffee is a perishable consumable and may be roasted or ground to order, so change-of-mind returns are not accepted after dispatch. Your statutory rights remain unaffected.

Communications and termination

We may send transactional messages relating to renewals, payment attempts, changes, delivery and subscription management. These are service messages and are separate from optional marketing communications.

You may cancel future renewals through the customer portal where available or by contacting us. We may suspend or terminate a subscription for fraud, abuse, non-payment, legal or regulatory reasons, discontinued products, or circumstances that make fulfilment impracticable. If we end a prepaid order that we cannot fulfil, we will provide the appropriate refund.